SPA MANAGEMENT SOLUTIONS
Here are the services that we offer and consist of a list of tasks:
- Determination of objectives and selection of concept according to the needs of each hotel unit
- Study of the ground plan
- Proposals for space improvement / expansion or design from scratch
- Better and more efficient site management
- Appropriate number of cabins
- Installation of Jacuzzi / sauna/ hammam
- Relax area
- Daily monitoring of installations under operating conditions and confront any difficulties in the process
- Budgeting (Equipment & operational expenses)
- Find appropriate operating equipment for all areas of the wellness center.
- Cabin equipment (beds, linens, décor, specialized care machines)
- SPA reception
- Sauna, hammam, Jacuzzi
- Developing service menus tailored to local products.
- Selection of cabin and retail products
- Cost analysis of products and therapies
- Pricing policy
- Designing a strategic retail plan / promotions
- Prebooked treatment packages
- Select & Find Personnel
- Staff training
- Salaries negotiation
- Training for therapies/ treatments and how to use the products
- Practical training in the services offered
- Specific training for sales / product promotion and client management with scenarios and real operating conditions
- Practical training of staff
- Training material given to staff
- Cooperation with all departments of the hotel to effectively promote the spa area
- Final adjustments and improvements of information systems.
- Preparation of hygiene and safety maintenance manuals
- Providing all prerequisite forms (questionnaires, medical history, etc.)
- Developing a Marketing Plan in cooperation with the Marketing department of the hotel unit.
- Daily monitoring of the development of the center and progress reports
- Mystery check
- Check point lists
- At the end of the year, it is provided an overall review and assessment in service quality
