SPA MANAGEMENT SOLUTIONS

Here are the services that we offer and consist of a list of tasks:

• Determination of objectives and selection of concept according to the needs of each hotel unit
• Study of the ground plan
• Proposals for space improvement / expansion or design from scratch
  • Better and more efficient site management
  • Appropriate number of cabins
  • Installation of Jacuzzi / sauna/ hammam
  • Relax area
• Daily monitoring of installations under operating conditions and confront any difficulties in the process
• Budgeting (Equipment & operational expenses)
  •  Find appropriate operating equipment for all areas of the wellness center.
  • Cabin equipment (beds, linens, décor, specialized care machines)
  • SPA reception
  • Sauna, hammam, Jacuzzi
• Developing service menus tailored to local products.
  • Selection of cabin and retail products
  • Cost analysis of products and therapies
  • Pricing policy
  • Designing a strategic retail plan / promotions
  • Prebooked treatment packages
• Select & Find Personnel
• Staff training
  • Salaries negotiation
  • Training for therapies/ treatments and how to use the products
  • Practical training in the services offered
  • Specific training for sales / product promotion and client management with scenarios and real operating conditions
  • Practical training of staff
  • Training material given to staff
• Cooperation with all departments of the hotel to effectively promote the spa area
• Final adjustments and improvements of information systems.
• Preparation of hygiene and safety maintenance manuals
• Providing all prerequisite forms (questionnaires, medical history, etc.)
• Developing a Marketing Plan in cooperation with the Marketing department of the hotel unit.
• Daily monitoring of the development of the center and progress reports
  • Mystery check
  • Check point lists
• At the end of the year, it is provided an overall review and assessment in service quality